Careers In IT

CAREERS IN IT : COMPUTER SUPPORT SPECIALIST

Computer support specialists provide technical support to customers and other users. They also may be called technical support specialists or help-desk technicians. Computer support specialists manage the everyday technical problems faced by computer users. They resolve common networking problems and may use troubleshooting programs to diagnose problems. Most computer support specialists are hired to work within a company and provide technical support for other employees and divisions. However, it is increasingly common for companies to provide technical support as an outsourced service. Employers generally look for individuals with a bachelor's degree to fill computer support specialist positions. Degrees in computer science or information systems may be preferred. However, because demand for qualified applicants is so high, those with practical experience and certification from a training program increasingly fill these positions. Employers seek individuals with good analytical and communication skills. Those with good people skills and customer service experience have an advantage in this field.

CAREERS IN IT : COMPUTER TRAINERS

Computer trainers instruct new users on the latest software or hardware. Many com puter training positions are offered to those with ex perience with the most popular business software. Employers look for good communication skills and teaching experience. Though a teaching degree may not be required, it may be preferred. Experience with the latest software and/or hardware is essential, but this varies depending on the position. Employ ers often seek detail-oriented individuals with IT ex perience. Responsibilities typically include preparation of course materials, grading coursework, and continuing education in the field. Opportunities for advancement include management of other trainers and consult ing work.

CAREERS IN IT : WEBMASTERS

Webmasters develop and maintain Web sites and resources. The job may include backup of the company Web site, updating resources, or develop ment of new resources. Webmasters are often involved in the design and develop ment of the Web site. Some Webmasters monitor traffic on the site and take steps to encourage users to visit the site. Web masters also may work with marketing personnel to increase site traffic and may be involved in development of Web pro motions. Employers look for candidates with a bachelor's degree in computer science or information systems and knowledge of common programming languages and Web development software. Knowledge of HTML is considered essential. Those with experience using Web authoring software and programs like Adobe Illustrator and Adobe Flash are often preferred. Good communication and organizational skills are vital in this position. This position is relatively new in many corporations and tends to have fluid responsibilities. With technological advances and increasing corporate emphasis on a Web presence, experience in this field could lead to managerial opportunities.

CAREERS IN IT : DESKTOP PUBLISHERS

Desktop publishers use computers to format and create publication-ready material. They may create books, magazines, newsletters, and newspapers on home computers using special application software. A large part of the job is designing page layout, importing text, and manipulating graphics. Most desktop publishers work for companies that handle commercial printing accounts. However, there are also many independent contractors. Desktop publishing positions usually require completion of a program at a vocational school or a university. Internships and part-time work can be a valuable asset to someone pursuing this career. Employers typically look for individuals with good communication skills and artistic ability. Advancement opportunities include management positions or independent contracting.

CAREERS IN IT : COMPUTER TECHNICIANS

Computer technicians repair and install computer components and systems. They may work on everything from personal computers and mainframe servers to printers. Some computer technicians are responsible for setting up and maintaining computer networks. Experienced computer technicians may work with computer engineers to diagnose problems and run routine maintenance on complex systems. Job growth is expected in this field as computer equipment becomes more complicated and technology expands. Employers look for those with certification in computer repair or associate degrees from vocational schools. Employment usually begins with training, but most employers expect applicants to have prior technical experience. Computer technicians also can expect to continue their education to keep up with technological changes. Good communication skills are important in this field. Opportunities for advancement typically come in the form of work on more advanced computer systems. Some computer technicians move into customer service positions or go into sales.

CAREERS IN IT : TECHNICAL WRITERS

Technical writers prepare instruction manuals, technical reports, and other scien tific or technical documents. Most technical writers work for computer software firms, government agencies, or research institutions. They trans late technical information into easily understandable instructions or summaries. As new technology continues to develop and expand, the need for technical writers who can communicate technical expertise to others is expected to increase. Technical writing positions typically require a college degree in communications, journalism, or English and a specialization in, or familiarity with, a technical field. However, individuals with strong writing skills sometimes transfer from jobs in the sciences to positions in technical writing. Advancement opportunities can be limited within a firm or company, but there are additional opportunities in consulting.

CAREERS IN IT : SOFTWARE ENGINEERS

Software engineers analyze users' needs and create application software. Software engineers typically have experience in programming but focus on the design and development of programs using the principles of mathematics and engineering. They rarely write code themselves. A bachelor's degree in computer science or information systems and an extensive knowledge of computers and technology are required by most employers. Internships may provide students with the kinds of experience employers look for in a software engineer. Those with specific experience with net working, the Internet, and Web applications may have an advantage over other applicants. Employers typically look for software engineers with good communication and analytical skills. Advancement opportunities are usually tied to experience. Experienced software engineers may be promoted to project manager or have opportunities in systems design.

CAREERS IN IT : NETWORK ADMINISTRATORS

Network administrators manage a company's LAN and WAN networks. They may be responsible for design, implementation, and maintenance of networks. Responsibilities usually include maintenance of both hardware and software related to a company's intranet and Internet networks. Network administrators are typically res ponsible for diagnosing and repairing problems with these networks. Some network administrators are responsible for planning and implementations of network security as well. Employers typically look for candidates with a bachelor's degree in computer science or information systems and practical networking experience. Experience with network security and maintenance is preferred. Technical certification also may be helpful in obtaining this position. Because network administrators are involved directly with people in many departments, good communication skills are essential. Opportunities for advancement typically include upper management positions. This position is expected to be among the fastest-growing jobs in the near future.